Refund and Returns Policy
Return/Replacement Eligibility
Skyman Orthodontics provides a Return/Replacement scheme for new products purchased within 10 days of delivery. The returned products are eligible for refund or replacement only after inspection and approval by our Quality Check Team based on the following criteria:
- The product must be unused
- The product seal must be intact and not tampered with
- All parts, accessories, warranty cards, and manuals must be included in the packaging.
- The product packaging must not be damaged.
- The product must be the correct item.
Technical Assistance
To help resolve issues with your product, we may troubleshoot via online tools or through calls from our technical or vendor teams. If applicable, we may ask you to enlist a local technician for issues that can be resolved on your end to expedite the resolution process. We will reimburse any fees you incur for the local technicians services. If you do not wish to seek assistance from a local technician, we will assess the issue and arrange a reverse pickup for the requested product.
Delivery Issues
If the outer brown box is physically damaged or its seal is tampered with, we recommend not accepting the delivery and promptly reporting the issue to our support team.
Reporting Damaged or Incorrect Products
If you receive a damaged product, an incomplete product (missing any components or accessories), a missing complete product, or the wrong product, please report the issue within 48 hours of delivery. Please note that after this 48-hour period, our team will not accept any complaints regarding damaged, incomplete, missing, or incorrectly delivered products.
Return Request Submission
Customers can submit a return request online through our website or app. You will need to provide images or a short video detailing the issue with the non-working product within 10 days of delivery. If you do not provide the necessary information within this timeframe, Skyman Orthodontics reserves the right to deny your return request.
Replacement and Refund Policy
Fees
Skyman Orthodontics reserves the right to charge a return fee under the following circumstances:
- A fee of Rs. 200 will be applied for partial returns if the total order amount (excluding the returned products) is less than Rs. 2,500
- A fee of Rs. 200 will be applied for complete order returns if the original order value is under Rs. 2,500.
- If you send a different or extra product, other than the return-approved product, you are liable for the logistics costs for picking up and returning the product.
Non-Returnable Products
While we offer a 10-day return or replacement policy, certain products fall under the Non-Returnable category:
- Products that can be used directly on patients, including but not limited to molar tubes , ceramic brackets, metal brackets, wires , modules & chains.
- If the product value is less than Rs. 250 and the ordered quantity is 1, the return or replacement window of 10 days will not be applicable.
We recommend that you review the product details page on the Skyman Orthodontics website/app before making a purchase to determine whether the product is returnable or non-returnable. However, if you receive a defective, damaged, or faulty non-returnable product, please contact skyman within 48 hours of delivery, and we will initiate a refund or replacement.
Warranty Claims
For any warranty claims regarding the product, please refer to the following guidelines:
- Physical damage to the product or equipment is not covered under the warranty claim.
- Both Skyman Orthodontics and the buyer acknowledge that the products purchased are subject to the original manufacturer/importers warranties only.
- Service and warranty claims are handled directly by the manufacturer or importer for this product
- Skyman Orthodontics is not liable for replacing the products; the responsibility to replace any such product lies with the manufacturer or importer.
- All claims related to returns and replacements must be directed to the concerned manufacturer or importer. Skyman Orthodontics may assist the customer in registering a request for product replacement or service.
- We strongly recommend checking the warranty section on the product detail page before placing a return request under the warranty claim section.
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